Frequently asked questions

The best way to pay for service is through a credit card, but if you’re more comfortable with a check, then that’s an option too. We will never charge your account without letting them know first, so there are no surprises! You can also try online banking methods like PayPal for your ease.
The best way to figure this out is by looking at your schedule. 70 diapers will give 10 changes a day, which most newborns require, but increase or decrease weekly orders as needed if that isn’t enough! Just let us know at checkout in the cart that there’s an adjustment necessary, and we’ll make sure to get back to you all as soon as possible.
When you’re ordering from us, changes are a breeze! You can change your size or quantity without any problems by contacting us. Just let our friendly customer service reps know three days before, and they’ll have everything ready for when it comes time to drop off diapers.
A question that often comes up about disposable diapers is whether they are safe for babies. The materials used in these nappies go through a thorough safety review process that evaluates both the design and material composition, so you can rest easy knowing it has been verified as baby-friendly! There have been many changes over time to improve these products while still meeting needed levels.
Our Customer Service team is always available to make any changes to shipping address or cancel an order if requested within one hour of placing it. Please note that once orders go into processing, there is little chance they will be altered at all.
We want you to be 100% satisfied with your order. If, for some reason, the product doesn’t live up to your expectations within 14 days of the purchase date, just let us know, and we’ll make it right! The 14-day return policy is to ensure that you are delighted with your purchase.
Our free shipping is guaranteed to make your day. A new and improved way of shopping at Napppy: no more stress! With free delivery over EUR 50, you can order what matters most without worrying about pesky customs fees or restrictive laws.
We offer 10% discounts on monthly diapers subscriptions. We want you to feel comfortable and confident in your purchase, so we do our best to make it affordable for everyone!